Week+5

April 2 - April 6

Customer Service (Speaking and Listening)


 * Qualities of effective customer service/tips
 * Communication strategies for interacting with customers
 * Identify the traits of effective customer service
 * Watch videos of customer service interactions
 * Motor Vehicle Act and customer rightrs
 * Motor Vehicle handout
 * Active Listening techniques and activities
 * Listen to videos
 * Role-play scenarios (critique mechanic/customer interactions